National Apprenticeship Week - Q&A with our very own apprentice Reece Ricketts

National Apprenticeship Week - Q&A with our very own apprentice Reece Ricketts

Posted on 03/03/17  |  Posted in Case Studies

The 10th National Apprenticeship Week (NAW 2017) will bring together employers and apprentices from across England to celebrate the success of apprenticeships over the last decade and will seek to encourage even more people to choose apprenticeships as a fast-track to a great career. 

National Apprenticeship Week will be happening 6th - 10th March and in recognition of this we have a Q&A with one of our own apprentices. Reece Ricketts joined Protocol as an apprentice in January 2016 and has been working as a Software Support Administrator, we interviewed Reece last year as he began his journey. One Year on, here is what Reece had to say: 

Name: Reece Ricketts

Job Title: Software Support Administrator

What are you doing at the moment?

Currently I am a software support administrator working with ozola (Protocol's temporary staff management system) providing support for internal and external users. If a user comes across an issue with ozola, they will contact me via the service desk or email and I will try and resolve the issue or give them the help they need. I also do testing on new features within the website and give feedback to the developers to make them aware of any issues which end users may encounter. 

Why did you choose the apprenticeship route?

I chose an apprenticeship route because I wanted to get into the IT industry and this seemed like it would be a great opportunity to find my feet and experience day to day life working as a member of an IT team. 

What would you say you’ve enjoyed the most?

I think the most enjoyable aspect of this job would be the satisfaction I get out of helping a person resolve an issue, or in some cases, giving them the knowledge to be able to resolve it themselves. I’ve also enjoyed watching the progress of ozola over the year that I’ve been here and seeing the new features and tweaks which have been developed by the guys behind the scenes. 

Why should other people choose the apprenticeship route?

I think that if you’re looking for a way into an industry but you’re not entirely sure on where to start, looking at apprenticeships can be a great way to get a foot through the door and gain hands on experience which can set you up for a successful career.

Thanks, Reece!


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