Exams Officer, Northamptonshire

Job Title: Exams Officer

Hours: 37 hours per week.

Aims and Purpose of the Post

• Coordinate all communications with Awarding Organisations (AO), Joint Council for Qualifications (JCQ), the A2C Project within the Exam Sector, Ofqual, the Standards and Testing Agency, and Department for Education (DfE).
• Maintain records to track student achievements via electronic systems.
• Oversee arrangements for planning and coordination of formal examinations, both online and paper-based.
• Manage the day-to-day oversight of the examinations budget in conjunction with the Quality Improvement & Exams Manager.

Specific Responsibilities

• Ensure all students/customers are registered for their appropriate course, entered for external examinations and online tests, and certificates claimed when required.
• Lead liaison with Curriculum Administrators to ensure timely and organized communication with the Exams office.
• Ensure accurate and timely communications with Awarding Organisations (AO).
• Maintain accurate records of registrations and entries, ensuring the College MIS (Unit-e) is completed accurately.
• Report any non-compliance to the Quality Improvement & Exams Manager.
• Plan, design, and execute an effective plan for formal examinations, including online tests, ensuring invigilators are appointed to JCQ standards.
• Monitor the security of written papers to meet AO requirements.
• Ensure certificates are claimed promptly, scanned copies kept on file, and originals forwarded to students.
• Produce College Certificates in a timely manner to required standards.
• Check awarding body invoices against commitments and maintain accurate records.
• Monitor communications from Ofqual and AO to maintain centre accreditation for each qualification offered.
• Assist in gaining centre accreditation for new qualifications.
• Liaise with Academy Manager to ensure examinations at other locations comply with College procedures and AO regulations.
• Oversee the training and appointment of new invigilators and provide refresher training annually.
• Provide statistics on examination entries and results for management.
• Promote the welfare of young people and vulnerable groups, ensuring safeguarding arrangements are adhered to.
• Ensure exemplary service and attention to all learners, customers, and clients.
• Observe Health and Safety legislation and good working practice, including risk assessments and accident reports.
• Attend College Open Days and other public events.
• Promote and adhere to safeguarding and Health & Safety policies.
• Manage student conduct in accordance with College policies.
• Promote best practice in equity, diversity, and inclusion.
• Demonstrate positive promotion and role modelling of College core values and professional behaviours.
• Undertake any other duties as required by the Principal, including temporary or permanent redeployment to an equivalent grade of post.

Essential Qualifications:

• Educated to degree level or equivalent
• Minimum of grade C in GCSE Maths and English Language (or equivalent)
• Commitment to and evidence of CPD

Desirable Qualifications:

• Graduate (or equivalent professional qualification) in relevant subject area e.g., Business Administration
• Relevant Administration qualification

Experience & Knowledge:

• Competent user of Microsoft Office, able to manipulate data into a presentable format
• Previous experience of Unit-e
• Previous experience in an Examination environment
• Previous experience in a professional office environment
• Experience of working with Awarding Organisations
• 2 years’ experience in a similar role and/or in an educational setting
• Experience in a busy, customer-focused environment
• Experience in a client-facing role
• Attendance at large-scale corporate events

Personal Attributes:

• Excellent attention to detail with outstanding organizational skills
• Able to work under pressure, on own initiative or as a team member
• Flexible attitude to work, working hours, and change
• Able to adapt to change and undertake new challenges
• Willing to train and keep skills updated
• Excellent telephone manner
• Excellent communication skills (verbal and written)
• Ability to champion a brand
• Commitment to equality and diversity initiatives

Safeguarding:

• Satisfactory enhanced DBS disclosure
• Awareness, understanding, and commitment to the protection and safeguarding of children and young vulnerable adults
• Commitment to policies on child protection, health and safety, confidentiality, student behaviour/discipline, and equal opportunities

If you are interested in this role please apply for a confidential chat with one of our consultants.

Protocol are proud to be Disability Confident Committed. We are happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know

About Protocol

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first. We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone. Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs

The legal bit…

Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.